The Material

How can I clean my cork fabric bag?
Cork fabric is naturally water-resistant. So most likely you will not have to clean the cork bag very often. However, in the event you have to do it use a soft wash cloth and warm water and just wipe it down. If you need a bit more cleaning add a few drops of moisture free dish detergent. After a gentle rinse, air dry the cork bag and you should be good to go. You will see that cork bags are much more robust and easier to maintain than other materials.

How durable is cork fabric?
Cork products are  a natural, organic, sustainable material that is soft to the touch, feather light yet durable, fire resistant and waterproof. You will see that your cork bag or cork accessory still looks stunning after long time use. Cork material, as well as leather, will get softer with wear and tear.

Does humidity affect cork material?
No. Remember cork fabric feels a almost like suede to the touch. It behaves much like other leather bags.

Will my bag look exactly like the photo I see on your catalog/website?
Each cork fabric bag is individually hand-crafted in Portugal; no two are exactly the same. These subtle differences make each bag unique.

What if there are little pieces of material sticking out on the surface or seams. of the bag? Does this make it defective?
Not to worry. As we mentioned earlier each cork bag is handmade and goes through a rigorous quality control process. However, in the unlikely event you see a little piece of cork sticking out just rub it off, this will expose the perfect surface.

How about the inside of the bags?
Each cork handbag is lined with fabric and has interior pockets. Depending on the model/type there are interior zipper compartments and other compartments, some of them with a snap. You will see all of our cork handbags are very well constructed on the outside as well as the inside. They are well constructed so they should last for a long time.

What if I don’t like the item?
If you are not happy with your purchase contact us within 5 days of receipt to get the details on how to return the item.  We will issue a refund once we receive your return.

The merchandise is damaged how can I get an exchange?
As we had mentioned earlier each cork handbag is handmade in Portugal.  It goes through a rigorous quality check before we ship it.  However in the unlikely event a damaged piece slips though contact us withing 5 days of receipt and let us know.  We will gladly exchange it or issue a refund.

Are your items guaranteed?
It is very difficult to guarantee cork bags and accessories since there is wear and tear involved.  We will accept the return of unused items for up to 15 days from the date of purchase. We are sorry that we will not be able to accept any returns or exchanges after that period.